1. Cancellation
Customers may request cancellation of a service or order by contacting our support team through phone or email. We review every cancellation request based on the service stage, project status, and applicable agreement terms.
Once a cancellation request is approved, we aim to process the request promptly and communicate any follow-up requirements clearly.
2. Refund Policy
We strive to provide suitable design concepts, service deliverables, and project outcomes that meet agreed requirements. If a client is not fully satisfied with the product or service, a refund may be considered within 5 to 7 business working days from the date of review.
Refunds are evaluated on a case-by-case basis and may depend on project progress, services already rendered, and the terms accepted at the time of purchase.
3. Processing Timeline
Approved refunds are typically processed within 5 to 7 business working days. If payment was made by credit card, the refund is issued to the original payment method used at the time of purchase. For payments made through a payment gateway, the refund is returned to the same account used for the original transaction.
We will notify the customer once the refund has been initiated and provide any required supporting information for reconciliation.
4. Exceptions
Refunds are not available for services already fully delivered, consumed, or completed in accordance with agreed requirements. In circumstances involving project customisation, installation, or operational commitments already initiated, the fee may be evaluated against work completed and materials used.
Where a dispute arises, VSquad will review the facts fairly and respond promptly to resolve the matter in a professional and transparent manner.